tgportal is committed to protecting the personal information of every player on our platform. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the rights you have over your information under Philippine law.
Your Privacy Matters: tgportal processes personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. We are committed to handling your information responsibly, transparently, and securely.
This Privacy Policy applies to all personal information collected, processed, and stored by tgportal in connection with your use of the tgportal website, mobile application, and all associated services (collectively, the "Platform"). By registering an account on tgportal or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
tgportal acts as the personal information controller in respect of the data it collects from players and visitors to the Platform. We take our obligations under the Data Privacy Act of 2012 seriously, and we have implemented appropriate technical and organisational measures to protect the personal information entrusted to us by our players across the Philippines — from Manila and Makati to Cebu, Davao, and Quezon City.
This Privacy Policy should be read together with tgportal's Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and tgportal.
tgportal collects personal information that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile number, residential address | Account communications, support, verification |
| Financial Data | GCash number, bank account details, transaction history | Processing deposits and withdrawals, fraud prevention |
| Gaming Data | Game history, bet amounts, session duration, win/loss records | Game provision, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system | Platform security, fraud detection, performance optimisation |
| Usage Data | Pages visited, features used, time spent on Platform | Platform improvement, personalisation, analytics |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support, quality assurance, dispute resolution |
We collect only the minimum personal data necessary for the purposes described in this Privacy Policy. Where we require additional information — for example, during enhanced due diligence or identity verification — we will inform you of the specific data required and the reason for the request at the time of collection.
tgportal collects personal information through the following means:
tgportal does not purchase personal data from data brokers or third-party marketing lists. All personal data we hold about you has been collected directly from you or from service providers acting on our behalf in connection with your tgportal account.
tgportal uses the personal information we collect for the following purposes:
tgportal will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
tgportal processes your personal data on the following legal bases under the Data Privacy Act of 2012:
Where tgportal relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out prior to the withdrawal.
tgportal does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third parties with whom tgportal shares personal data are required to process that data in accordance with applicable data protection laws and tgportal's data processing requirements. tgportal remains responsible for ensuring that your data is handled appropriately by its service providers.
tgportal retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:
Upon expiry of the applicable retention period, tgportal will securely delete or anonymise your personal data in accordance with its data disposal procedures. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for analytical purposes.
tgportal implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:
While tgportal takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, tgportal will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act of 2012.
You are responsible for maintaining the confidentiality of your tgportal account credentials. If you suspect that your account has been compromised, please contact tgportal support immediately.
tgportal uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and support our security and fraud prevention measures. The types of cookies we use include:
You can manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the tgportal Platform. For strictly necessary cookies, no consent is required as they are essential to the operation of the service you have requested.
As a data subject under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by tgportal:
To exercise any of the above rights, please contact tgportal's data protection team using the contact details provided in Section 13 of this Privacy Policy. tgportal will respond to all data subject requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case tgportal will notify you of the extension and the reasons for it.
tgportal may be required to verify your identity before processing a data subject request. This is to ensure that personal data is not disclosed to, or acted upon at the request of, an unauthorised person. Identity verification will be conducted in a proportionate and non-intrusive manner.
The tgportal Platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing online gaming in the Philippines. tgportal does not knowingly collect personal data from individuals under the age of 21.
If tgportal becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will take immediate steps to delete that data and close the associated account. If you believe that tgportal may have collected personal data from a minor, please contact us immediately using the details in Section 13.
tgportal employs age verification procedures during the account registration process to prevent minors from accessing the Platform. These procedures include the collection of date of birth information and, where required, documentary proof of age.
tgportal reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The most current version of this Privacy Policy will always be available on this page, with the effective date indicated at the top of the document.
Where tgportal makes material changes to this Privacy Policy, we will notify registered players via the email address associated with their account or through an in-platform notification prior to the changes taking effect. We encourage you to review this Privacy Policy periodically to stay informed of how tgportal is protecting your personal information.
Your continued use of the tgportal Platform following the posting of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the updated Privacy Policy, you should cease using the Platform and may request account closure by contacting tgportal support.
If you have any questions, concerns, or requests relating to this Privacy Policy or tgportal's handling of your personal data, please contact our data protection team. We are committed to addressing all privacy-related enquiries promptly and transparently.
Email: [email protected]
For general support enquiries, you may also contact us at: [email protected]
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. tgportal encourages you to contact us first so that we have the opportunity to address your concern before you escalate to the regulator.
This Privacy Policy was last updated on January 1, 2026. Previous versions are available upon request by contacting tgportal's data protection team.
Our Privacy Commitments
Privacy at tgportal isn't just a legal requirement — it's a core part of how we build trust with every player on the platform.
All data transmitted between your device and tgportal is protected by SSL/TLS encryption. Your financial details, identity documents, and account credentials are never sent in plain text.
tgportal processes all personal data in accordance with Republic Act No. 10173 — the Data Privacy Act of 2012. Your rights as a Filipino data subject are fully respected and upheld.
tgportal never sells, rents, or trades your personal information to third-party marketers. Your data is used solely to provide and improve the tgportal gaming experience.
We tell you exactly what data we collect, why we collect it, and who we share it with. No hidden processing, no vague language — just clear, honest information about your data.
Access, correct, or request deletion of your personal data at any time. Manage your marketing preferences and cookie settings directly through your tgportal account.
tgportal's platform is built with security at its core — regular penetration testing, strict access controls, and ongoing staff training ensure your data stays protected around the clock.
Play With Confidence
tgportal is built for Filipino players who value both great gaming and genuine privacy protection. Register today and experience a platform that takes your data as seriously as your winnings. Must be 21 years or older.
21+ only. Play responsibly. tgportal is committed to the privacy and wellbeing of all players.